FAQs

What if I come for my intake and the other party doesn’t answer when invited?

At your intake we will gather as much information as possible about your issues, including all contact details for the other person/persons. Following your intake, our experienced team will contact the other person and invite him/her to also attend an intake.

Be assured that we will do everything we can to invite the other party to participate and will keep you in the loop at all times.

What if the other party refuses to attend Mediation?

We are very experienced – not only with the mediation process, but also in talking to people – and will do everything possible to encourage the other person involved to attend.

Sometimes people thinking about mediation simply need to feel safe and trust our process. Often they just need to know that we are neutral, independent and not on anyone’s team.

If, despite our best efforts, the other party declines to attend for an intake, then we will advise you of your alternatives, one of which is to embark on court proceedings. In matters involving the parenting of children, if we consider it appropriate, we will direct the issue of a Section 60I Certificate to enable the willing party to bring court proceedings.

At times, once court proceedings commence, reluctant parties reconsider their position and agree to attend and of course we are happy to schedule mediations at this point.

Who is the best mediator for us?

At Brisbane Mediations, we are able to offer a number of very experienced mediators, who are well qualified to mediate a wide range of issues.

Our Director will chat with you initially about the nature and background of your dispute and whether you have a preferred mediator. If not, then in discussion with you, we will recommend a mediator we consider to be suited to your issues and will most likely invite you to familiarise yourself with that mediator’s qualifications and experience from our website.

What if we come for counselling, conflict coaching or a facilitated discussion and find that we need a different service?

Fortunately, in dealing with a multi-disciplinary service provider like Brisbane Mediations, we can not only offer a range of services but also the flexibility for you to move to another service or to choose and add-on if you see fit. For instance, you may start with some Counselling or Conflict Coaching and then wish to proceed with a Mediation. Because we are under the one roof, these changes are easily arranged. Be assured that at all stages, we are happy to help you decide.

What happens if I don’t fully resolve my parenting dispute through mediation?

All Brisbane Mediations registered Family Dispute Resolution Practitioners (FDRPs) are qualified to issue Section 60I Certificates, which allow you to file for a judicial decision. It is our policy to issue these certificates only if a mediation is not successful in achieving a resolution or if one party declines to attend mediation.