Our Process
The Path to Resolution
Our 7-Step Process to Avoid the Stress of the Court System
Initial Contact Call
Everything begins with a confidential conversation. This brief call allows us to understand the nature of your dispute and explain how our 25 years of experience can help you avoid the stress of the court system.
Gathering Key Details
To provide the best support, we collect essential background information via our secure online forms. This ensures our practitioners are fully briefed on the history of your matter before we meet.
The Service Agreement
Formally engaging with the mediation process involves signing our Service Agreement. This document outlines our commitment to neutrality, confidentiality, and the transparent fee structure you can expect.
Private Intake: Party A
We conduct a dedicated, one-on-one intake session with the first party. This is a private space to discuss your goals, identify “non-negotiables,” and assess the suitability of a joint session.
Formal Invites to Party B
We email (and post if address available) a letter inviting Party B to Dispute Resolution. We will follow up with another email and phone call if no response after 7 days. We allow 14 days for Party B to respond to the initial email.
Private Intake: Party B
A mirroring private session is held with the second party. Maintaining equal time and neutrality at this stage is fundamental to the integrity of the mediation.
The Joint Session
The final stage is the facilitated joint session, which can be held virtually or in person at our professional Brisbane rooms. We allow up to four hours to ensure there is ample time to talk, listen, and reach a practical, fair agreement that allows everyone to move on with their lives.
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